{"xsrfToken":"e1031a3457535bf378fd6d2fdfe00236a2ad25e8_lout","branding":{"id":"2","key":"ict","name":"ICT","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6ce62684-f350-4fef-b988-2eef79ee47a2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDZmNTM0Zi05Y2UxLTQyZmEtYmU5YS0wOGUxYTRkYzNiMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZjZTYyNjg0LWYzNTAtNGZlZi1iOTg4LTJlZWY3OWVlNDdhMiI6WyJyZWFkIl19LCJleHAiOjE3NDM2NDQ0NzQsIm5iZiI6MTc0MzY0Mzg3NH0.K7yx4Zhm-YtJxgtAzB97sVGn44wRQvdJLYBVb6iRJCw&client=ad6f534f-9ce1-42fa-be9a-08e1a4dc3b10&mode=fit","logoId":"6ce62684-f350-4fef-b988-2eef79ee47a2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Government Service Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Government Service Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ict","projectId":10001,"serviceDeskId":2,"name":"ICT","description":"<p>Welcome! You can raise a request for the ICT Department using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"15","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[4],"key":""},{"id":"6","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT questions.</p>","icon":10541,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[3,2],"key":""},{"id":"19","name":"New employee setup","descriptionHtml":"","callToAction":"New employee setup","introHtml":"<p>New Employee Setup</p>","icon":10516,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[4],"key":""},{"id":"9","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[3],"key":""},{"id":"10","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[6,5,2],"key":""},{"id":"11","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer, monitor or other equipment.</p>","icon":10512,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[6,3,2],"key":""},{"id":"12","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[6,5],"key":""},{"id":"18","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need admin access</p>","icon":10513,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[4],"key":""},{"id":"21","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"20","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a specific software installed or a license, raise a request here.</p>","icon":10547,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[5],"key":""},{"id":"7","name":"Request system access","descriptionHtml":"","callToAction":"Request system access","introHtml":"<p>Request an account or access to a system.</p>","icon":10517,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[4,2],"key":""},{"id":"14","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"8","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"26","name":"Get developer support","descriptionHtml":"","callToAction":"Get developer support","introHtml":"<p>Use this request type to escalate customer issues to developers.</p>","icon":10524,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"13","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"17","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"Common Requests"},{"id":3,"name":"Computers"},{"id":4,"name":"Logins and Accounts"},{"id":5,"name":"Applications"},{"id":6,"name":"Servers and Infrastructure"}],"orderMapping":{"3":[6,21,11,9],"2":[6,7,10,11],"4":[19,7,15,18],"5":[20,10,12],"6":[10,11,12]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ICT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDZmNTM0Zi05Y2UxLTQyZmEtYmU5YS0wOGUxYTRkYzNiMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NDUwNzQsIm5iZiI6MTc0MzY0Mzg3NH0.S8fNqF9sqc5IIA4xD6zJs194nffLgdKIkQpBqhIj_EY","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"ad6f534f-9ce1-42fa-be9a-08e1a4dc3b10","tokenDurationInMins":20}},"reqCreate":{"id":7,"projectId":10001,"form":{"name":"Request system access","descriptionHtml":"","callToAction":"Request system access","intro":"<p>Request an account or access to a system.</p>","instructions":"","icon":10517,"iconUrl":"https://get.help.sintmaartengov.org/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Create an account on Jira","descriptionHtml":"<p>e.g. Create an account on Jira</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Select a system","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Active Directory","selected":false,"children":[]},{"value":"10001","label":"Analytics and Reporting Service","selected":false,"children":[]},{"value":"10002","label":"Billing Services","selected":false,"children":[]},{"value":"10003","label":"Cloud Storage Services","selected":false,"children":[]},{"value":"10004","label":"Data Center Services","selected":false,"children":[]},{"value":"10005","label":"Email and Collaboration Services","selected":false,"children":[]},{"value":"10006","label":"Financial Services","selected":false,"children":[]},{"value":"10007","label":"HR Services","selected":false,"children":[]},{"value":"10008","label":"Intranet","selected":false,"children":[]},{"value":"10009","label":"Jira","selected":false,"children":[]},{"value":"10010","label":"Office Network","selected":false,"children":[]},{"value":"10011","label":"Payroll Services","selected":false,"children":[]},{"value":"10012","label":"Printers","selected":false,"children":[]},{"value":"10013","label":"Public Website","selected":false,"children":[]},{"value":"10014","label":"VPN Server","selected":false,"children":[]},{"value":"10015","label":"Webstore Purchasing Services","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Tell us why you need an account","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/7","calendarParams":{"firstDay":0,"date":"2025-04-02T21:31:14-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDZmNTM0Zi05Y2UxLTQyZmEtYmU5YS0wOGUxYTRkYzNiMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NDUwNzQsIm5iZiI6MTc0MzY0Mzg3NH0.S8fNqF9sqc5IIA4xD6zJs194nffLgdKIkQpBqhIj_EY","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"ad6f534f-9ce1-42fa-be9a-08e1a4dc3b10","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}